Privacy Policy

Account and contact information may include your name, email address, telephone number, agency details, and account profile. Applications may include passport and identity details, travel plans, supporting documents, and information about accompanying travellers that you provide.

Payment records may include transaction references, amounts, payment status, and payment confirmations. Technical and activity records may include sign-in information, application updates, and communications with support or your agency.

Information is used to provide and manage accounts, prepare and track applications, verify payments, arrange appointments, communicate service updates, and respond to questions. It may also be needed to maintain security, investigate misuse, resolve disputes, and meet applicable legal obligations.

The relevant basis for processing depends on the purpose, such as providing a requested service, meeting a legal obligation, or consent where required. The final policy will set out the applicable purposes and bases in more detail.

Your selected agency and authorised personnel involved in your application may access the information needed for their work. The platform also uses providers for hosting, document storage, email delivery, and payment processing.

Where your requested service requires it, application information may be provided to relevant processing partners or visa authorities. Those organisations may have their own privacy notices. Contact your agency to confirm the recipients, processing locations, and any arrangements for transferring information outside your country.

The platform uses cookies or similar session technologies to support sign-in and authenticated features. Blocking these in your browser may prevent some features from working. The final policy will describe any additional tracking technologies and the choices available for them.

Access to application information is restricted through account permissions. No online system can guarantee complete security; keep your credentials private and report suspected unauthorised access promptly.

Retention depends on the type of record, the service provided, and any applicable legal or operational requirements. This draft does not specify fixed retention periods. Contact us for details about a particular record or to request deletion; some information may need to be retained to meet legal obligations or resolve disputes.

Depending on applicable law, you may request access to or correction of your information, deletion, restriction of processing, or a portable copy. You may also object to certain processing or withdraw consent where processing relies on consent. Identity verification may be required before a request can be completed.

Contact us using the details below to make a request. You may also raise a concern with the relevant data protection authority, including the Nigeria Data Protection Commission where applicable.

Only submit another person's information when you have authority to do so. Where an application involves a child, a parent, guardian, or other authorised representative should manage the submission.

This draft will be replaced with an updated policy. The revision date shown above will change when the content is updated; material changes should be explained through an appropriate notice.